General Manager
Posted 11/20/25
THE REQUIREMENTS
? Must be able to fulfill the background check and driving requirements for the Company.
? Ability to work flexible hours/days to support business hours and needs. A minimum of 40 to 45 hours per week is required for
this position.
? Must have reliable transportation and be able to fulfill store needs.
? Professional in appearance, demeanor and conduct at all times. Company uniform required during working hours.
? Strong business acumen and work ethic required. Exhibits a high level of integrity and honesty.
? Ability to teach, coach, lead and develop a team.
? Business level interpersonal, written, and communication skills.
? Working knowledge of Company operating systems.
? Complete knowledge of Crew, Shift Manager, Assistant Manager and General Manager duties.
? Participation in meetings and special projects.
THE RESPONSIBILITIES
? Understands and ensures compliance with policies, procedures, and guidelines to promote their consistent application within
the restaurant.
? Audits activities to ensure conformance with the Company, government and accrediting agency standards, regulations, and
food handling codes.
? Monitors and maintains accurate store budget and forecast.
? Reviews and monitors operations weekly and monthly to ensure accurate financial performance and brand standards.
? Ensures that the restaurant’s financial performance meets Company forecasts; optimizes financial performance and
operational productivity.
? Ensure and coach team members on exceeding guest satisfaction. Treats employees with respect and dignity and regularly
recognizes and rewards employees.
? Ensures that all team members are aware of current applicable government regulations.
? Ensures consistent and equitable administration of written guidelines, policies, the Company handbook, procedures, and
guidelines to facilitate effective employee relations and support the preferred employer focus.
? Responsible for the coaching, counseling, and progressive discipline of their restaurant’s team members.
? Ensures a safe work environment.
? Maintain adequate staffing needs for their restaurant location and is responsible for the training of subordinate positions.
? Demonstrates flexibility and openness to immediate changes.
? Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with
brand systems, procedures, and food safety requirements to provide an incredible guest experience.
? Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
? Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth.
? Considers cost/benefit impact of financial decisions and works to protect the brand.
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